TDM SITE AND AREA COORDINATOR II

Remote
Oakland, CA +1
EDUCATION & EXPERIENCE
  • Bachelor’s Degree from an accredited university and/or transferrable experience.
  • Experience in program coordination, operations, marketing/outreach, and customer service.
  • Well-rounded skill set; can provide coordination support where needed.
  • Knowledge of San Francisco Bay Area transportation systems demand & concepts is desired.
CHARACTER/ATTITUDE/TRAITS
  • Subscribes to the five core values of ALTRANS: Integrity, Transparency, Interdependence, Win/Win & Going Beyond.
  • Comfortable and successful in new environments; can work with all levels of management and staff.
  • Outgoing with ability to professionally market/promote multi-faceted program.
  • Time Management; uses resources and time well to solve problems and complete deliverables quickly and efficiently.
  • Level-headed; understands priorities and reacts appropriately; deals with unforeseen circumstances with calm and resolution.
  • Excellent interpersonal and communication skills; professional, courteous, friendly, mindful of others, empathetic, understanding, good listener, patient.
  • Detail-oriented and organized.
  • Advocate for commute alternative programs. Believes in the intrinsic value of transit, bicycling, carpool, walking, vanpool and other commute alternatives.
  • Complete time-sensitive tasks in a timely manner. Understand priority items.
ADMINISTRATIVE/SUPPORT
  • Create and maintain databases and spreadsheets.
  • Support-oriented; can identify needs of team members and offer support where most needed.
  • Demonstrated knowledge of and experience in developing and submitting proposals/plans and implementing/coordinating the proposed services and objectives.
  • Organized; manages data well.
  • Customer service (answering phones, emails, in-person questions).
  • Proficient in Office Suite (especially Excel, PowerPoint).
  • Ability to travel between various KP locations in the East Bay.
  • Comfortable conducting tasks/meetings on location in-person.
TECHNICAL
  • Experience in and understanding “behavioral change” concepts.
  • Demonstrated knowledge of and experience in maintaining records, developing and conducting surveys, documentation techniques and basic research methods.
  • Well-versed in Excel worksheet construction geared to solve problems/answer questions.
  • Strong ability to proof, manipulate document layout, and create documents for various applications (executive summaries, marketing material, reporting, etc.)
  • Problem solving and research; ability to use intuition and reasoning to solve problems.
  • Provide basic shuttle, transit & bicycle planning.
  • Additional desired skills in ARCGIS, Adobe Photoshop and InDesign.
  • GIS skills (comfortable with spatial analysis and producing maps).
PLANNING/TDM PROGRAM MANAGEMENT
  • Identify roadblocks and provide viable solutions to alternative transportation usage.
  • Identify and comply with federal, state, county and local requirements and clean air mandates.
  • High level of familiarity with SF Bay Area transportation options.
  • Contribute to the development and preparation of Transportation Demand Management plans and reports.
  • Coordinate Transportation Demand Management services that reflect the needs of employees and clients, such as transit, carpool, private shuttle busing, bicycle/ped safety and encouragement, Guaranteed Ride Home, and telework.
  • Provide recommendations for improved shuttle routing and schedules based on ridership data and performance measures.
  • Perform additional tasks as needed and directed.
  • Implement and coordinate TDM program requirements. Provide recommendations to improve TDM programs elements to meet employee and client’s needs.
  • Track and maintain TDM data such as commute alternative usage and frequency and SOV rates.
  • Assist in drafting monthly TDM operation reports.
ADMINISTRATION & MONITORING
  • Implement, coordinate and maintain various commute programs, including subsidies.
  • Conduct baseline and annual Employee Transportation Surveys, on-board shuttle bus surveys, and other surveys as needed.
  • Analyze survey results and write survey reports.
  • Provide data entry.
  • Update and maintain commuter website and online carpool matching system.
  • Document, maintain and present program data.
  • Track program budgets.
  • Perform additional tasks as needed and directed.
  • Assist drafting annual reports.
  • Organize information, manage databases and other administrative tasks as needed.
MARKETING & CUSTOMER SERVICE
  • Develop marketing and promotional strategies to enhance participation in Transportation Demand Management programs.
  • Design and distribute marketing material such as websites, flyers, posters, brochures and signage with different design tools.
  • Provide personal trip planning assistance to commuters.
  • Staff Transportation Information Center during scheduled hours.
  • Present commuter information at new employee orientations and other outreach events such as transportation fairs.
  • Collaborate with employer, community partners, vendors, public agencies and others regarding Transportation Demand Management services.
  • Develop, write and produce hard-copy and electronic marketing material including newsletters.
  • Work with public transit and private shuttle bus operators.
  • Perform additional tasks as needed and directed.
  • Coordinate transportation fairs as needed.
  • Customer service (answering phones, emails, in-person questions).

Status

40 hours per week; full-time; overtime exempt. Schedule includes normal business hours and occasional odd hours for outreach

Work Location

HYBRID Position. Primarily San Leandro, Oakland, East Bay

Salary for TDM Coordinator II

$85,000

Benefits Package

401(k) plan with 4% match;$810/month towards company health plan; all-industry leading PTO/leave benefits.

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