TDM SITE AND AREA COORDINATOR II
Remote
Oakland, CA +1
Locations
Oakland, CA
San Leandro, CA
EDUCATION & EXPERIENCE
- Bachelor’s Degree from an accredited university and/or transferrable experience.
- Experience in program coordination, operations, marketing/outreach, and customer service.
- Well-rounded skill set; can provide coordination support where needed.
- Knowledge of San Francisco Bay Area transportation systems demand & concepts is desired.
- Subscribes to the five core values of ALTRANS: Integrity, Transparency, Interdependence, Win/Win & Going Beyond.
- Comfortable and successful in new environments; can work with all levels of management and staff.
- Outgoing with ability to professionally market/promote multi-faceted program.
- Time Management; uses resources and time well to solve problems and complete deliverables quickly and efficiently.
- Level-headed; understands priorities and reacts appropriately; deals with unforeseen circumstances with calm and resolution.
- Excellent interpersonal and communication skills; professional, courteous, friendly, mindful of others, empathetic, understanding, good listener, patient.
- Detail-oriented and organized.
- Advocate for commute alternative programs. Believes in the intrinsic value of transit, bicycling, carpool, walking, vanpool and other commute alternatives.
- Complete time-sensitive tasks in a timely manner. Understand priority items.
- Create and maintain databases and spreadsheets.
- Support-oriented; can identify needs of team members and offer support where most needed.
- Demonstrated knowledge of and experience in developing and submitting proposals/plans and implementing/coordinating the proposed services and objectives.
- Organized; manages data well.
- Customer service (answering phones, emails, in-person questions).
- Proficient in Office Suite (especially Excel, PowerPoint).
- Ability to travel between various KP locations in the East Bay.
- Comfortable conducting tasks/meetings on location in-person.
- Experience in and understanding “behavioral change” concepts.
- Demonstrated knowledge of and experience in maintaining records, developing and conducting surveys, documentation techniques and basic research methods.
- Well-versed in Excel worksheet construction geared to solve problems/answer questions.
- Strong ability to proof, manipulate document layout, and create documents for various applications (executive summaries, marketing material, reporting, etc.)
- Problem solving and research; ability to use intuition and reasoning to solve problems.
- Provide basic shuttle, transit & bicycle planning.
- Additional desired skills in ARCGIS, Adobe Photoshop and InDesign.
- GIS skills (comfortable with spatial analysis and producing maps).
- Identify roadblocks and provide viable solutions to alternative transportation usage.
- Identify and comply with federal, state, county and local requirements and clean air mandates.
- High level of familiarity with SF Bay Area transportation options.
- Contribute to the development and preparation of Transportation Demand Management plans and reports.
- Coordinate Transportation Demand Management services that reflect the needs of employees and clients, such as transit, carpool, private shuttle busing, bicycle/ped safety and encouragement, Guaranteed Ride Home, and telework.
- Provide recommendations for improved shuttle routing and schedules based on ridership data and performance measures.
- Perform additional tasks as needed and directed.
- Implement and coordinate TDM program requirements. Provide recommendations to improve TDM programs elements to meet employee and client’s needs.
- Track and maintain TDM data such as commute alternative usage and frequency and SOV rates.
- Assist in drafting monthly TDM operation reports.
- Implement, coordinate and maintain various commute programs, including subsidies.
- Conduct baseline and annual Employee Transportation Surveys, on-board shuttle bus surveys, and other surveys as needed.
- Analyze survey results and write survey reports.
- Provide data entry.
- Update and maintain commuter website and online carpool matching system.
- Document, maintain and present program data.
- Track program budgets.
- Perform additional tasks as needed and directed.
- Assist drafting annual reports.
- Organize information, manage databases and other administrative tasks as needed.
- Develop marketing and promotional strategies to enhance participation in Transportation Demand Management programs.
- Design and distribute marketing material such as websites, flyers, posters, brochures and signage with different design tools.
- Provide personal trip planning assistance to commuters.
- Staff Transportation Information Center during scheduled hours.
- Present commuter information at new employee orientations and other outreach events such as transportation fairs.
- Collaborate with employer, community partners, vendors, public agencies and others regarding Transportation Demand Management services.
- Develop, write and produce hard-copy and electronic marketing material including newsletters.
- Work with public transit and private shuttle bus operators.
- Perform additional tasks as needed and directed.
- Coordinate transportation fairs as needed.
- Customer service (answering phones, emails, in-person questions).
Status
40 hours per week; full-time; overtime exempt. Schedule includes normal business hours and occasional odd hours for outreach
Work Location
HYBRID Position. Primarily San Leandro, Oakland, East Bay
Salary for TDM Coordinator II
$85,000
Benefits Package
401(k) plan with 4% match;$810/month towards company health plan; all-industry leading PTO/leave benefits.