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Director, CSR & Sustainability

Phoenix, AZ

As the Director of CSR & Sustainability at PetSmart, you will report directly to the VP of Corporate Communications & Corporate Social Responsibility. Working collaboratively with key internal stakeholders, including Merchandising, Veterinary Services, Store Operations, Supply Chain, Procurement, Human Resources, and Legal, you will direct, advise on, develop, execute, and oversee initiatives, processes, guidelines, and data management that support our key CSR priorities.



  1. Strategy, Reporting & Transparency:
  • Oversee key activities, including the production of annual CSR report, materiality assessments, and gap analyses.
  • Complete ESG reporting for company sponsors and owner partners.
  • Identify opportunities for increased transparency in reporting, aligning with additional frameworks and staying ahead of the regulatory environment.
  • Serve as a representative and/or liaison to industry sustainability groups, such as the Pet Sustainability Coalition and Sustainable Brands, contributing to solutions that align with PetSmart's goals and benefit the industry.
  • Support strategic stakeholder engagement with NGOs, trade organizations, and other important partners.
  • Manage day-to-day activities related to PetSmart's CSR strategy, aligning with goals and recognized frameworks (i.e. GRI and the UN Sustainable Development Goals.
  1. Goal Tracking & Governance:
  • Lead the tracking of PetSmart's CSR goals across animal welfare, human capital, DEI, and environmental sustainability, with a specific focus on energy and waste reduction.
  • Oversee the development of CSR and sustainability materials for internal governance groups such as the ESG Steering Committee..
  1. Associate & Civic Engagement:
  • Direct efforts to engage associates in DEI initiatives, supporting Associate Resource Groups and community events.
  • Support PetSmart's civic engagement strategy, including identifying and activating local community events, partnerships, and associate voter engagement.


  • Bachelor's degree in a relevant field; MBA, Master's degree and/or JD preferred.
  • 5-7 years proven experience in managing ESG programs, with a focus on DEI and environmental sustainability.
  • Proven project management skills with the ability to oversee multiple initiatives simultaneously.
  • Familiarity with non-financial reporting standards and frameworks.
  • Passion for and commitment to PetSmart's mission and values.
  • The ideal candidate should possess experience in managing and developing teams, demonstrate effective interpersonal and communication skills, and exhibit proficiency in Microsoft Office (Word, Excel, and PowerPoint). They must be highly organized, detail-oriented, and goal-driven, with exceptional written and verbal communication skills. The candidate should thrive in a fast-paced environment, manage multiple assignments simultaneously, and adapt to shifting priorities, all while maintaining a professional mannerism. Additionally, the ability to work both independently and collaboratively as a team player, along with flexibility to travel as needed, is crucial for success in this role.

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