Systems Specialist II Posted Jul 20
Rainforest Alliance , New York, NY (Guatemala,Costa Rica,Netherlands)
 
The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior. With headquarters in New York City and offices worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.

Recently, the Rainforest Alliance and UTZ, two of the world’s leading sustainability certification organizations, have announced their intention to merge later this year. The Sustainable Agriculture Network (SAN), currently co-owner of the SAN/Rainforest Alliance certification program and owner of the SAN Standard, and the Rainforest Alliance will remain close partners. Whereas the SAN/Rainforest Alliance and UTZ systems will continue to operate side by side until the launch of one unified certification program in 2019, the SAN and the Rainforest Alliance will work on a transition in which the responsibilities for the certification program held by the SAN will transfer to the Rainforest Alliance. In this context, the Systems Specialist II, plays a paramount role.
For more information, please visit http://www.rainforest-alliance.org/about.

Position Summary:
This position contributes proactively to insure and facilitate a smooth transition to a new program, focusing on customer service, protection of the credibility of the certification program, transparency, quality, and oversight. Specifically, this position is responsible for the efficient and effective operation, immediate troubleshooting of issues, and further development of the Salesforce-based Certification Database (including the Auditor Database). S/he will evaluate the best solutions and enhancements for the database so that it fulfills its role as the backbone for the certification program’s Quality Assurance and Quality Control system, up-to-date reports, and its operational integrity and credibility. This position will engage with users as needed for training and troubleshooting. S/he will work with the Evaluation & Research team on improving and simplifying data collection for Monitoring & Evaluation purposes. The position will support the Rainforest Alliance IT team in other, Salesforce or general IT-related matters as needed, develop and maintain the Certification Database, coordinate with IT and QA team data entry, data validations, settings for the users. S/he will also be a core member of the team that will develop the unified certification program, and support its subsequent implementation.

Responsibilities:
Business Systems Analysis & Solution Implementation
• Ensure efficient and effective operation of the Certification Database;
• Serve as key liaison with Claims, Traceability & Trademarks (CTT) and IT staff to ensure that the Certification Database interacts seamlessly with Rainforest Alliance data systems for the day-to-day operations of product traceability systems and other related systems;
• Proactively communicate and collaborate with staff and certification bodies to analyze information needs and functional requirements;
• Analyze and deliver certification process data flows and reporting tools to support the certification program Quality Assurance and Quality Control system;
• Implement and maintain data quality control checks and data validation rules in the certification database to ensure data integrity and completeness;
• Work with the Sr Manager, Standards and the Manager, Quality Assurance & Quality Control, Certification Program to ensure that the Certification Database is aligned with the effective standards, rules, procedures and policies;
• Work with the Rainforest Alliance Evaluation & Research Unit to design and implement certification database features for managing new data and conducting more advanced analysis, reporting and data visualization;
• Design sophisticated data mining reports and corresponding presentation tools, including dashboards;
• Make back-end modifications to the Certification Database;
• Serve as point person and liaison with outsourced vendors when contractors are used for systems management;
• Provide technical support to the Associate, Certification Program, and the Communications’ web team to ensure public information on the website is maintained, including the list of certification bodies, certificate holders, and audit public summaries;
• Serve as the contact person for supporting the development of new systems or the migration of existing systems;
• Be a core member of the team that will develop the integrated certification database, and support its implementation;
Technical Expertise and Training
• Develop guidelines, protocols and documentation as needed to ensure systems implementation and adoption;
• Facilitate the integration process between the information management platforms and end users, including;
• Manage the development and delivery of user training;
• Provide technical support and immediate troubleshooting to staff and certification bodies on the Certification Database and the Auditors Database;
• Provide technical support to staff conducting data analysis for reporting on Rainforest Alliance’s Key Performance Indicators and various other certification monitoring and evaluation needs;
• Represent the certification program on steering committees that coordinate design and implementation of system solutions for all Rainforest Alliance Units; and
• Other duties as assigned.

Qualifications:
• Bachelor’s Degree (Information Technology, Computer Science, Computer engineering or related field) required;
• 3-5 years of code development with Java, C#, PHP, JavaScript;
• 5-7 years of professional and relevant work experience, of which 3-5 years demonstrated experience with Salesforce data management platform required, including triggers, workflows support;
• Experience in voluntary certification systems highly desirable;
• 1-3 years business analysis and database solutions development experience, including training and customer service;
• 1-3 years demonstrated experience with Salesforce data management platform or similar platform required;
• Strong English and Spanish verbal and written communication skills;
• Working knowledge of, and demonstrated experience in managing software development life cycles;
• Exceptional communication, motivation, presentation & training skills;
• Proactive work attitude and ability to take initiative; the ideal candidate will be self-directed and highly motivated;
• Strong planning, analytical, and project management skills, with ability to juggle multiple projects simultaneously while adhering to deadlines;
• Willingness and ability and willingness to travel up to 5% internationally.
• Project Management Professional certification a plus;
• Experience with cloud based solutions a plus;
Only candidates authorized to work in Guatemala, Costa Rica, the US and/or the Netherlands will be considered

Salary:
Commensurate with experience.

To apply:
Costa Rica - Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, P.O. Box 11029-1000, San Jose, Costa Rica; Fax: (506) 2216-4801 ; E-mail: crpersonnel@ra.org. If emailing, use the following format in the subject line: first name and last name, job title of position you are applying for.
Guatemala - Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, 8 Avenida 15-62, zona 10, Ciudad Guatemala, Guatemala 01010. Fax: (502) 2383-5777; E-mail: guatemalapersonnel@ra.org. If emailing, use the following format in the subject line: first name and last name, job title of position you are applying for.
The Netherlands - Send CV, cover letter and salary history to Human Resources, Rainforest Alliance, Warnford Court, 29 Throgmorton Street, London, EC2N 2AT. E-mail: ukpersonnel@ra.org. If emailing, use the following format in the subject line: first name and last name, job title of position you are applying for.
US – Please apply online at https://home.eease.adp.com/recruit/?id=15617651. Combine cover letter and resume as one single document and upload.

The Rainforest Alliance is an equal opportunity employer.

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