PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
Monitor physical and cybersecurity events and take the appropriate action to either remediate or escalate appropriately. The security monitoring specialist will follow documented procedures to ensure timely resolution or escalation of events. The ideal candidate will have a basic understanding of major operating systems, cybersecurity and networking concepts, and physical security. Operators will be working in a dual physical and cyber security operations center in a 24/7/365 atmosphere
Monitor and manage physical and cyber alarms and alerts based on criticality.
Provide effective first-tier problem recognition to mitigate interruptions to service by troubleshooting or escalating potential threats affecting information technology and or physical infrastructure.
Utilize standard procedures to effectively process infrastructure alarms and alerts while maintaining regulatory requirements.
Prepare required documentation for a given event and follow-up per the applicable regulatory requirement or standards.
Use monitoring tools to effectively manage the alarms and alerts.
Maintain basic understanding of network infrastructure, computer operating systems, security information and event monitoring system and other cybersecurity technologies to ensure adequate defense in depth design across the IT enterprise.
Maintain basic understanding of physical infrastructure and access control systems used by the company as well as software and other technologies used for physical security.
Respond to inquiries and provide basic problem resolution based on established policies and procedures or past experiences.
Assists in response to actual events as required.
Perform additional responsibilities as requested or assigned.
Associates degree in law enforcement, homeland security, computer science, information technology or related field. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate’s degree.)
Previous experience working in a cyber and or physical security monitoring center or similar environment preferred.
Basic knowledge of security principles and basic understanding of information security.
Proficient in Microsoft Windows and Office applications.
Possess superior customer service skills and professional demeanor.
History of working in a Security Operations, law enforcement, or military environment
Effective communication skills including listening, oral and writing skills to process information timely and accurately.
Effective problem-solving skills.
Ability to prioritize and handle multiple tasks and projects concurrently.
Availability to work any shift, including holidays, in a 24/7/365-day work environment.
Knowledge of the following:
Firewall and Proxies
Intrusion Detection Systems
Network Switches and Routers
Network traffic analysis
Common internet protocols and applications
Database technologies and methods