Customer Success Manager Posted Mar 13
GreenBiz Group , Oakland, CA (SF Bay Area)
 
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Are you interested in helping companies and cities become more sustainable? Do you want to learn how leading organizations are using technology to produce clean energy, make buildings and transportation more efficient, and reduce carbon emissions and waste? Do you want to use your excellent communication and organizational skills for social good? Do you like engaging with people and have a passion for the work that you do? Then you could be the next Customer Success Manager at GreenBiz.

As our Customer Success Manager you will:

Manage client relationships post-sale to ensure successful execution of event, online, webcast, content and research sponsorships and advertising opportunities

Manage sales operations, including but not limited to
* Tracking all contract deliverables, campaigns and inventory availability
* Salesforce administration duties including management of product catalogue, create custom views, reports for sales reps as end users
* Liaise with finance for billing and collections
* Create monthly sales forecasting reports in collaboration with the Chief Revenue Officer and finance

Manage all event sponsorship deliverables

Manage production and delivery of advertising and sponsorship opportunities, including webcasts, sponsored content, lead generation opportunities and online advertising campaigns
* Collaborate with sponsors, moderators and freelance writers to develop webcast and sponsored content
* Manage audience development for webcasts and lead generation including leveraging the Marketo platform
* Provide follow-up reports and leads

Leverage additional systems and technology platforms including internal web content management system, DoubleClick for Publishers, On24 as needed

Provide excellent customer service

Assist Sales team during the sales process, as needed

Create and analyze reports for all campaigns to ensure 100% delivery and best performance

Additional tasks as necessary

Requirements

Our ideal candidate will be tech-savvy and possess excellent verbal and written communication skills. You love working with clients to understand their marketing goals and consistently meet or exceed them. You are creative, well organized, able to multi-task and take direction from multiple people. You should be a resourceful, self-starter who is eager to learn and get stuff done. You should have experience in customer service and/or sales operations. Experience with Salesforce.com, Marketo, web CMS systems and DoubleClick for Publishers a plus.

GreenBiz offers full health and dental benefits and a culture that is collaborative, hardworking, and fun.

We are located in downtown Oakland, next to BART and AC Transit transportation lines, Frank Ogawa Plaza and tons of great food options! Candidates will be evaluated on a rolling basis until the position is filled.

About us:

GreenBiz Group’s mission is to define and accelerate the business of sustainability. We do this through a wide range of products and services, including our acclaimed website GreenBiz.com and e-newsletters, GreenBuzz and VERGE; webcasts on topics of importance to sustainability and energy executives; research reports, including the annual State of Green Business; the GreenBiz Executive Network, a membership-based, peer-to-peer learning forum for sustainability executives; and conferences: the annual GreenBiz forum in Phoenix and VERGE 17 in Silicon Valley and VERGE Hawaii. For more information, visit https://www.greenbiz.com/about-us

Equal Employment Opportunity

GreenBiz Group values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. GreenBiz Group is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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