Customer Relations Data Specialist Posted Sep 19
Hampshire Power , Easthampton, MA
 
GENERAL JOB DESCRIPTION
The Customer Relations Data Specialist works within a team to provide top‐notch customer care and support, as well as implement all functions needed for the ongoing administration of Solar Renewable Energy Certificates (SRECs), Alternative Energy Certificates (AECs), and other
Sustainability programs. This includes maintaining a growing database of customer profiles. This position reports to the Director of Operations.

ESSENTIAL DUTIES
 Fosters ongoing relationships with 2,000+ customers, ensuring quality control and high satisfaction across our SREC and AEC aggregation programs, with thorough support for customers’ questions regarding energy production and payments;
 Oversees quarterly and annual production and payment reporting to customers, in collaboration with the finance team, using Mailchimp and other online CRM tools;
 Completes regulatory documentation for customers in Department of Energy Resources and MassCEC PTS applications with detail‐oriented accuracy;
 Assists with the creation and implementation of digital marketing campaigns to expand customer engagement;
 Helps streamline documentation and reporting, including automation as appropriate.

REQUIRED EDUCATION AND EXPERIENCE
 Bachelor’s degree;
 Two years of customer service experience minimum;
 Highly skilled in database systems, CRMs, and Microsoft Office, specifically Excel’s vlookup and pivot table tools;
 Knowledge of and interest in renewable energy technology preferred.

REQUIRED KNOWLEDGE, ABILITY, AND SKILLS
 Communicates skillfully with customers and staff, both orally and in writing;
 Maintains harmonious working relationships with customers and staff;
 Learns quickly and thinks critically to solve problems;
 Works well in a fast‐paced environment while staying organized;
 Excellent time‐management skills and attention to detail;
 Follows through on tasks and projects to meet deadlines;
 Flexible and positive, takes initiative, and demonstrates good judgement.

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