You’ll be joining the growing sales team at Nori as an account manager. Initially, your responsibilities will include helping to refine a sales process, from top of the funnel to bottom. Your main responsibilities will include maintaining and developing relationships with existing customers, documenting and communicating customer needs to internal stakeholders, tracking and recording customer trends and needs, and of course up-selling or re-engaging customers into new sales of Nori Carbon Removal Tonnes (NRTs). You will report directly to Nori’s Director of Corporate Development.
The role of Demand Account Manager
As our new Demand Account Manager, you’ll be a key part of our sales team, a critical point of connection between our customers and our team, and your success will directly compound the value of the company. You will report to the Director of Corporate Development. This role is based in Seattle.
Maintain relationships with existing customers, and up-sell them into recurring subscription service (i.e. buy recurring carbon removal).
Document and communicate customer feedback to the team.
Track trends in the marketplace based on customer data, behaviors, and feedback.
Work with the sales team to improve collateral & customer-facing communications.
Organize and maintain our CRM
You’ll be evaluated on:
Number of customers who have been sold/upsold or recaptured to recurring sales.
% growth of recurring topline B2B sales revenue.
Speed of NRT sales to close.
Customer satisfaction scores from your accounts.
You are a great fit if you have:
Experience with sales—ideally B2B sales—or evidence that you will excel in sales.
Knowledge of carbon markets and/or agricultural carbon credits.
Experience writing & submitting responses to RFPs.
Demonstrated experience organizing and maintaining CRMs in an effective manner.
Excellent communication skills with both internal and external stakeholders.
Deep experience with two-sided marketplaces
Experience working in a startup environment
Familiarity with Steve Blank’s Customer Development process
You’ll be a good culture fit here if you can...
Handle a steep learning curve
Work with honesty and integrity
Are resourceful and proactive to spot opportunities and suggest solutions
Address team dynamics with a focus on continuous improvement
Know how to measure progress meaningfully
Stay playful and light without taking things too seriously or personally
Limit work in progress and stay focused on the current goal
Assume best intentions from all you interact with
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